Achamana is the operator of (https://www.achamana.com) (“website”). By placing an order on this website , you agree to the terms below. These are provided to ensure that both parties know and agree to this arrangement in order to protect each other and set expectations for our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website, but from time to time there may be a stock discrepancy and we do not will not be able to process all your items at the time of purchase. In this case, we will provide you with the available products and contact you to see if you prefer to wait for the restocking of the out-of-order item. stock or if you prefer that we issue a refund.
2. Shipping cost
Shipping costs are calculated at checkout based on the weight, dimensions and destination of the items in the order. Payment for shipping will be collected with purchase .
This price will be the final shipping price for the customer.
2020 and 2021 shipping rates
Shipping Rate FRANCE
|
WEIGHT / CARRIERS |
< 100 g |
101 to 250 g |
251 to 500 g |
501 g to 1 kg |
1.001 to 2 kg |
2.001 to 3 kg |
3.001 to 5 kg |
|
Letter followed 2 to 4 days |
€2.40 |
€4.33 |
|
|
|
|
|
|
Mondial Relay 4 to 5 days |
€4.40 |
€4.40 |
€4.40 |
€5.07 |
€6.30 |
€6.56 |
€9.90 |
|
Chronopost Shop to Shop 2 to 3 days |
€6.97 |
€6.97 |
€6.97 |
€6.97 |
8.45 |
€9.30 |
€10.70 |
|
Colissimo 2 days |
€4.95 |
€4.95 |
€6.55 |
€7.95 |
€9.15 |
€14.10 |
€14.10 |
Shipping cost BELGIUM / LUXEMBOURG
|
WEIGHT / CARRIERS |
< 100 g |
101 to 250 g |
251 to 500 g |
501 g to 1 kg |
1.001 to 2 kg |
2.001 to 3 kg |
3.001 to 5 kg |
|
Mondial Relay 5 to 10 days |
€4.32 |
€4.32 |
€4.32 |
€5.07 |
€5.69 |
€6.56 |
€7.73 |
|
Delivengo (La Poste 2 to 5 days |
€7.92 |
€7.92 |
€9.12 |
€10.20 |
€11.88 |
- |
- |
|
Colissimo 3 to 8 days |
€12.30 |
€12.30 |
€12.30 |
€15.15 |
€16.80 |
€21.50 |
€21.50 |
Shipping Rate OVERSEA
|
WEIGHT / CARRIERS |
< 100 g |
101 to 250 g |
251 to 500 g |
501 g to 1 kg |
1.001 to 2 kg |
2.001 to 3 kg |
3.001 to 5 kg |
|
Letter followed 2 to 4 days |
€2.64 |
€4.42 |
€6.39 |
|
|
|
|
|
Colissimo 15 to 20 days |
€9.60 |
€9.60 |
€9.60 |
€14.60 |
€19.90 |
€29.90 |
€29.90 |
Shipping rate Europe (Excluding Switzerland)
|
WEIGHT / CARRIERS |
< 100 g |
101 to 250 g |
251 to 500 g |
501 g to 1 kg |
1.001 to 2 kg |
2.001 to 3 kg |
3.001 to 5 kg |
|
Letter followed 2 to 4 days |
€5.30 |
€9.50 |
|
|
|
|
|
|
Mondial Relay 5 to 10 days |
€4.32 |
€4.32 |
€4.32 |
€5.07 |
€5.69 |
€6.56 |
€7.73 |
|
Delivengo (La Poste 2 to 5 days |
€7.92 |
€7.92 |
€9.17 |
€10.33 |
€11.88 |
- |
- |
|
Colissimo 3 to 8 days |
€12.30 |
€12.30 |
€12.30 |
€15.20 |
€17.20 |
€22.00 |
€22.00 |
Shipping Rate REST OF WORLD + Switzerland
|
WEIGHT / CARRIERS |
< 100 g |
101 to 250 g |
251 to 500 g |
501 g to 1 kg |
1.001 to 2 kg |
2.001 to 3 kg |
3.001 to 5 kg |
|
Letter followed 2 to 4 days |
€5.30 |
€9.50 |
|
|
|
|
|
|
Delivengo (La Poste 2 to 5 days |
€8.76 |
€8.76 |
€11.52 |
€17.40 |
€22.20 |
- |
- |
|
Colissimo 3 to 8 days |
€19.20 |
€19.20 |
€19.20 |
€22.90 |
€25.05 |
€32.20 |
€32.20 |
3Returns
31 Return due to change of mind
Achamana will happily accept returns due to change of mind as long as a return request reaches us within 30 days of receipt of the item and is returned to us in the original packaging , unused and in resalable condition.
The return costs will be facilitated by a pre-payment from Achamana which will produce a transport slip by Mondial Relay or the cheapest solution on the market to the customer. In the case of a request for return on simple simple change of mind, its costs will be deducted from the refund due to the customer.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will let you know once this is complete via email.
In this particular case, also, Achamana and depending on each case, reserves the right will reimburse the value of the returned goods but will NOT reimburse the value of any shipping paid.
3.2 Warranty Returns
Achamana will gladly honor any valid warranty claim, provided a claim is submitted within 90 days of receipt of the items.
Customers will need to pay return postage in advance, but we will refund you upon successful warranty claim.
Upon receipt of items for warranty claim, you can expect Achamana to process your warranty claim within 7 days.
Once the warranty claim has been confirmed, you will have the choice between:
(a) refund to your payment method
(b) a store credit refund
(c) a replacement item sent to you (if stock is available)
4. Terms of delivery
4.1 National Transit Time
In general, domestic shipments are in transit for 2-7 days
4.2 International Transit Time
Orders shipped internationally typically have 4-15 days in transit. This varies greatly depending on the courier you have selected. We We are able to provide you with a more accurate estimate when you choose your courier at checkout.
4.3 Shipping Time
Orders are usually shipped within 2 business days of order payment
Our warehouse operates Monday through Saturday during normal business hours, excluding holidays when the warehouse will be closed. In these cases, we take action to help us ensure shipping delays are kept to a minimum.
4.4 Change of delivery address
For shipping address change requests, we are able to change the address at any time before the order is dispatched. The sooner you let us know, the better we can satisfy you.
4.5 PO Box Shipping
Achamana will ship to PO box addresses using postal services only. We are unable to offer courier services to these locations.
4.6 Military Address Shipping
We can ship to military addresses using USPS. We cannot offer this service using courier services
4.7 Out of Stock Items
If an item is out of stock, we will ship the in-stock items immediately and send the remaining items once they are back in stock.
4.8 Delivery time exceeded
If the delivery time has exceeded the expected time, please contact us so that we can investigate.
5. Notification tracking
Upon shipment, customers will receive a tracking link from which they can follow the progress of their shipment based on the latest updates made available by the carrier.
6. Packages damaged in transit
If you notice that a package is damaged during transport, if possible, please refuse the package from the courier and contact our customer service. If the package was delivered without your presence, please contact customer service for next steps.
7. Duties and taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties and Taxes
Import duties and taxes for international shipments may be payable upon arrival in the destination country. This varies by country, and Achamana encourages you to be aware of these potential costs before placing an order with us.
If you refuse to pay the duties and taxes upon arrival in your destination country, the goods will be returned to Achamana at the customer's expense and the customer will receive a refund of the value of the goods paid, less the costs return. Initial shipping cost will not be refunded.
8. Cancellations
If you change your mind before you receive your order, we can accept cancellations at any time before the order is dispatched. If an order has already been shipped, please refer to our refund policy.
9. Insurance
Packages are insured against loss and damage up to the value indicated by the carrier.
9.1 Process for Packages Damaged in Transit
We will process a refund or replacement as soon as the carrier completes its investigation of the claim.
9.2 Process for packages lost in transit
We will process a refund or replacement as soon as the courier investigates and finds the package lost.
10. Customer Service
For all customer service inquiries, please email us at contact@achamana.com or sav@achamana;com
